Helen is adept at inspiring creativity and innovation from mixed groups. I've called on her expertise many times when faced with a complex challenge that involves multiple stakeholders and competing agendas. Her facilitation is purposeful, professional and most importantly; it's always focused around delivering tangible results.
- Sinead Rocks, Creative Director BBC Learning
From the moment the detailed brief for our first assignment landed on my desk, the professionalism and enthusiasm to create something truly innovative shone through. We’ve now used Where There's Smoke on 4 or 5 specific assignments and all have resulted in disruptive propositions that combine cutting edge technology with the best assets of the brand to solve real-life problems for customers. I would not hesitate to recommend using them to support any innovation thinking time and time again.
- Tom Butcher, Insurance Futures Director, Tesco Bank
Asking Where There’s Smoke to help us crystallise our brand identity was easily one of the best decisions we’ve made this year. Their experience, intelligence and energy for cracking the brief made for an exhilarating ride and left us significantly further along than we’d imagined possible when we asked them to help.
- Walter Gibson & Helen Trevaskis, Founders, Clean Hands Inc
Helen is a valued and valuable part of our eco-system. She has played a key role in helping us design and deliver our core Connect programme in the UK as well as being part of the team which ran our Bangladesh event. She is highly professional, insightful, courageous, commercially savvy and has a great sense of humour. She is a Spurs fan, yes, but you can’t have everything.
- Liam Black, Director
We used Helen and Helen to lead the project of a major re-evaluation exercise for our brand that needed to be thoughtfully repositioned, reinvigorated and made relevant to today’s consumers. The results we have seen post launch have been truly remarkable. This project provided clarity on our direction and has given us confidence and a platform to drive future growth.
- Steve Holmes, CEO, Azzurri Group
We worked with Where There’s Smoke to help find improvement opportunities within one of our key customer journeys. The passion and attention to detail they showed was instrumental to the success of the project. They come with a 5 star recommendation from us.
- Natalie Thomas, Head of Customer Experience
Helen and David are that rare find in business consulting – a genuinely infectious creative approach that your people will be excited by combined with impressive “real world” business acumen that adds credibility to the flair. I would highly recommend Where There’s Smoke to any executive who wants to stretch the boundaries of their business strategy with an eye to actually executing the change on the ground.
- Rob Spencer, Innovation Director Brambles
Working with WTS to generate a strategy for the penetration of one of our most challenging market segments, was a highly rewarding experience. First of all as a result of the creative approach to idea generation, the discipline around market research, the visual support for concept development, and the choice of setting for the meeting venues. I am delighted to recommend WTS to anyone looking for a breakthrough in solving difficult strategic challenges.
- Lars Amstrup, President CHEP Asia
Where There's Smoke have made a big difference to our business. From opening eyes and minds to a broader environment, to a set of very practical tools that ensure innovation is not just blue sky idea generation. Through Helen and the teams support it's become part of our day to day business, evident in basic problem solving through to disruptive proposition development. I'd highly recommend Where There's Smoke.
- Mark Allan, Managing Director - Affinity
When we were looking to take a deep dive into the staff and user experience of our community nursing service, Where There’s Smoke were the ideal partner. With wide experience across the public, private and third sectors, they understood our culture and needs immediately and supported us to develop a fantastic innovation project that has had deep and lasting impact in our organisation. Not only did we discover a lot we didn’t know about our service, we also co-created a compelling package of solutions that staff were really eager to implement. Even better, the project built our internal capacity to do more work of this kind and they continue to be there to support us when we need them.
- Dr Neil Goulbourne, Head of Corporate Development and Innovation, Virgin Care Limited
Helen does not often tell you what you want to hear. And that's exactly why I choose to work with her. One thing I dislike more than walnuts is paying an agency to tell me what I told them.
- Francesca Drake, Global Marketing Director, AstraZeneca